The Zales agreed to the settlement of $7.54 million to distribute it among the class members. The settlement resulted from a class action lawsuit filed against the company alleging that it has violated the federal Telephone Consumer Protection Act by sending unsolicited telemarketing text messages.
It is going to benefit the Americas who have registered themselves with the National Do Not Call Registry for at least 30 days and received the promotion message from Zales. If you are among those who received unsolicited telemarketing text messages, you can get the payout by submitting a claim form.
Note that Zales is a jewelry store that provides services and sells products across the United States; it sells engagement rings, wedding bands, necklaces, earrings, watches, and other jewelry. The Zales TCPA class action settlement eligibility criteria, payout amount, claim process, and others are discussed below.
Why is there a Zales TCPA class action settlement?
In May 2025, a class action lawsuit was filed by the plaintiff, Crystal Miller, against Zales. It was alleged in the lawsuit that the jewelry store has violated the Federal TCPA by sending marketing text messages to individuals, even though their numbers were on the National Do Not Call Registry.
After that, both parties went through the discussion and agreed to a settlement of $7.54 million, but the Zales didn’t accept any wrongdoing. The settlement agreement was submitted before court in July 2025, and then the court gave the preliminary approval.
All the class members were notified shortly after the preliminary approval, and then it was announced. The claim form is available on the settlement portal; to get your portion from the fund, you must submit it by the due date. The deadline to submit a claim, opt out, and object to the settlement is October 27, 2025.
Settlement Overview
| Case | Zales TCPA Class Action Lawsuit |
| Filed by | Crystal Miller |
| Filed Date | May 2025 |
| Reason | Unsolicited marketing text messages sent to Do Not Call numbers |
| Settlement Amount | $7.54 million |
| Eligibility | US residents, number on Do Not Call Registry 30+ days, received multiple messages, did not give number to Zales |
| Maximum Payout | $100 per person |
| Claim Deadline | October 27, 2025 |
| Final Approval Hearing | November 17, 2025 |
| Payout Timing | Within 90 days after approval (electronic faster, check slower) |
What’s the eligibility criteria to submit a claim form?
To submit a claim form for the Zales TCPA class action settlement, it is mandatory that you meet the eligibility requirements.
- You are a citizen of the United States and live in any state of the country.
- You don’t give your phone number to Zales for marketing purposes.
- You have received more than one promotional message from Zales within a 12-month period, and
- Your phone number was registered on the National Do Not Call Registry for at least 30 days.
Additionally, you must have received a notice from the settlement administrator for the Zales TCPA class action settlement.
How much can one get?
Under the terms of the Zales TCPA class action settlement, a class member will get the maximum payment of $100. Note that it is going to be different from one another for each claimant. It will be received through the chosen payment methods in the claim form.
How to submit a claim form?
The step-by-step instructions to submit a claim form for the Zales TCPA class action settlement are as follows:
- Go to the Zales TCPA class action settlement by visiting ZaleTCPASettlement.com/.
- Tap on the option that reads ‘File Claim,’ and go to the next page.
- Fill in your Claim ID and PIN, and get redirected to another webpage.
- Provide all required details and choose the preferred payment method.
- Lastly, review all details and click on the Submit button to submit claims.
After the submission of the claim form, ensure that you take a printout of the confirmation page.
What after the claim form submission?
After the submission of the class form for the Zales TCPA class action settlement, the hearing for the final approval will take place on November 17, 2025, at 9:30 am ET. If the settlement receives an approval on this date without any appeal, you can expect the payout within 90 days.
Note that if there will be any appeal after the final approval, you may have to wait for months to get the payment. If you choose the electronic payment method to get the payout, you will receive it earlier, but in the case of the paper check, it may be delayed by a week.
Disclaimer: Zales TCPA settlement info is for reference; official administrators determine payouts.
